Terms of service
Terms of Service
Last updated: 27 August 2026
These Terms of Service ("Terms") apply to your use of the Quality Meats Robina website and to orders placed through this website.
By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.
1. About Quality Meats Robina
This website is operated by Quality Meats Robina ("Quality Meats Robina", "we", "us" or "our").
Business name: Quality Meats Robina
Address: Shop 2024, Level 2, Robina Town Centre, 19 Robina Town Centre Drive, Robina QLD 4226
Phone: 07 5562 5905
Email: robinaqualitymeats@robinaqualitymeats.com
Throughout these Terms, "you" and "your" refer to the person accessing the website or purchasing products from us.
2. Online Orders
Our website allows customers to browse our range and place orders for collection from our Robina store.
When you place an order, you are responsible for ensuring that the information you provide, including your name, contact information, products and quantities, is accurate.
Submitting an order does not necessarily mean that we have accepted it. We reserve the right to reject or cancel an order where a product is unavailable, a pricing or product information error has occurred, payment cannot be processed, or we reasonably believe an order cannot be fulfilled.
If we cancel an order that has already been paid for, we will provide a refund of the applicable amount using the original payment method, subject to any rights or obligations under Australian Consumer Law.
3. Click & Collect Only
Quality Meats Robina currently operates an in-store pickup service only for online orders.
We do not offer delivery or shipping.
All online orders must be collected from:
Quality Meats Robina
Shop 2024, Level 2
Robina Town Centre
19 Robina Town Centre Drive
Robina QLD 4226
Customers are responsible for collecting their order from our store during the available collection period.
Collection times displayed on our website or provided when ordering are estimates unless expressly confirmed otherwise. We will make reasonable efforts to have your order ready within the nominated collection period.
Please do not attend the store to collect your order until the applicable collection time or until you have received confirmation that your order is ready, where such confirmation is provided.
4. Collection of Orders
You may be asked to provide your order confirmation, order number, name or other reasonable proof of purchase when collecting your order.
If another person is collecting an order on your behalf, they should have the relevant order details available.
Because our products include fresh and perishable food, customers should collect orders within their nominated or agreed collection period wherever possible.
Once an order has been collected, the customer is responsible for its appropriate transport, refrigeration, storage and handling.
5. Uncollected Orders
Our products are predominantly fresh and perishable. If you are unable to collect your order at the agreed time, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes to collection arrangements. However, we cannot guarantee that perishable products can be held indefinitely.
Where an order is not collected within a reasonable period, we may need to dispose of perishable products for food safety or quality reasons.
Any refund, replacement or other remedy for an uncollected order will be considered having regard to the circumstances and your rights under Australian Consumer Law.
6. Products Sold by Weight
Many of our products are sold by weight. Fresh meat is individually cut and prepared, which means the final weight of a product may vary from the quantity requested online.
For example, steaks, roasts, poultry and other individually prepared products may not weigh exactly the nominated amount.
Where applicable, the final price of a product may be calculated using its actual prepared weight multiplied by the advertised price per kilogram.
By ordering a product sold by weight, you acknowledge that reasonable variations in the final weight and price may occur.
We will make reasonable efforts to prepare products as close as practical to the quantity requested. If the exact weight is not achievable we reserve the right to be slightly over or under the odered weight by no more the 100 grams.
7. Product Availability
Our products are fresh and availability can change daily.
All products displayed on our website are subject to availability. An item appearing on the website does not guarantee that it will be available when your order is prepared.
If a product becomes unavailable after you place an order, we may contact you to offer a suitable alternative, modify the order or provide an appropriate refund.
We will not substitute a materially different product without your agreement.
8. Product Images and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, weights and other information displayed on our website are accurate.
However, fresh meat is a natural product. Appearance, colour, shape, size, marbling, fat distribution and exact weight may vary between individual products.
Product photographs are provided as a general representation and the product you receive may not look identical to the product shown online.
Nothing in this section limits any rights you may have where a product does not match its description or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
9. Prices
Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD) and include GST where GST is applicable.
Prices may change from time to time without notice. Any change will not affect an order that we have already accepted, except where the final price legitimately varies because a product is sold according to its actual weight.
If an obvious pricing error occurs, we may contact you before fulfilling the order to give you the opportunity to proceed at the correct price or cancel the affected product.
10. Payment
Available payment methods will be displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Where an order contains products sold by weight, the amount initially displayed or authorised may be based on an estimated weight. Where our payment system supports it, the final amount may be adjusted to reflect the actual weight supplied.
11. Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Because we sell fresh and perishable food and may custom-cut or prepare products specifically for an order, we cannot guarantee that an order can be changed or cancelled once preparation has begun.
Nothing in this section excludes or limits any rights you have under Australian Consumer Law.
12. Fresh and Perishable Products
Fresh meat requires appropriate refrigeration and handling.
After collection, customers are responsible for transporting and storing products appropriately and following applicable food safety practices.
Quality Meats Robina cannot accept responsibility for deterioration caused by improper handling, extended periods without refrigeration, inappropriate storage or other circumstances occurring after the products have been collected and passed into the customer's possession, except to the extent that liability cannot legally be excluded.
If you believe there was a quality or safety issue with a product at the time it was supplied, please contact us promptly so that we can investigate.
13. Allergens and Product Information
Some products sold by Quality Meats Robina may contain or come into contact with allergens, particularly marinated, seasoned, crumbed, stuffed, processed or ready-to-cook products.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before purchasing or consuming a product so we can provide the information reasonably available to us.
Although we take reasonable care in preparing our products, products may be prepared or handled in environments where other allergens are present. We therefore cannot guarantee the complete absence of trace allergens unless expressly stated.
14. Custom Cuts and Special Orders
We may offer custom cutting, preparation or special orders at our discretion.
Because these products may be prepared specifically for an individual customer, changes or cancellations may not be possible once preparation has commenced.
Custom-prepared products remain subject to the consumer guarantees provided under Australian Consumer Law.
15. Refunds, Replacements and Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a refund, replacement or other remedy where a product does not meet an applicable consumer guarantee, including where the product is unsafe, defective, materially different from its description or otherwise not of acceptable quality.
Because fresh meat and many of our other products are perishable, we ask customers to contact us as soon as possible after discovering a problem.
We may request reasonable proof of purchase and information about the issue so that we can assess the product and determine the appropriate remedy.
We are not required to provide a refund or replacement simply because you change your mind, order an incorrect product or no longer require the product, except where we have expressly agreed otherwise.
Nothing in these Terms or our Refunds and Returns Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded, restricted or modified.
16. Website Availability
We aim to keep our website available and information current, but we do not guarantee uninterrupted access.
We may modify, suspend or discontinue all or part of the website where reasonably necessary, including for maintenance, security, technical issues or updates.
17. Intellectual Property
Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, branding and website content, is owned by or licensed to Quality Meats Robina.
You may access and use the website for personal and non-commercial purposes.
You must not reproduce, distribute, commercially exploit or substantially copy our website content without our prior written permission, except where permitted by law.
18. Third-Party Services and Links
Our website may use or link to services provided by third parties, including payment providers, social media platforms and other websites.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for the content or operation of third-party websites that we do not control.
19. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
Please review our Privacy Policy for information about how we collect, use, store and disclose personal information.
20. Liability
To the maximum extent permitted by law, Quality Meats Robina is not liable for indirect or consequential loss arising from your use of this website or products where that liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability under the Australian Consumer Law or any other law where doing so would be unlawful.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, ordering processes or legal obligations.
The current version will be published on this website with the date it was last updated.
The Terms applying to an order will generally be those in effect when the order was placed, subject to applicable law.
22. Governing Law
These Terms are governed by the laws of Queensland, Australia.
You and Quality Meats Robina submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.
23. Contact Us
If you have questions about these Terms, an online order or a product purchased from us, please contact:
Quality Meats Robina
Shop 2024, Level 2
Robina Town Centre
19 Robina Town Centre Drive
Robina QLD 4226
Phone: 07 5562 5905
Email: robinaqualitymeats@robinaqualitymeats.com
