Shipping & Pickup Policy

Last updated: 27 August 2026

Click & Collect Only

Quality Meats Robina currently operates as a Click & Collect only online store.

We do not offer home delivery, courier delivery or shipping. All orders placed through our website must be collected in person from our butcher shop at Robina Town Centre.

Pickup Location

Online orders can be collected from:

Quality Meats Robina
Shop 2024, Level 2
Robina Town Centre
19 Robina Town Centre Drive
Robina QLD 4226

When Can I Collect My Order?

Online orders are available for pickup daily after 2:00 PM, subject to product availability and preparation requirements.

Your available collection options will be shown during checkout. Where an order requires additional preparation or contains a special or custom-cut item, we may contact you if additional time is required.

We recommend waiting until your nominated collection time before coming to the store.

Collecting Your Order

When collecting your order, please have your order confirmation, order number or the name used to place the order available so our team can locate your purchase.

Another person may collect your order on your behalf. Please ensure they have the relevant order details.

Fresh and Perishable Products

Most products sold by Quality Meats Robina are fresh and perishable. We prepare and store your order appropriately until collection, but we recommend collecting it as close as possible to your nominated pickup time.

Once your order has been collected, responsibility for its transportation, refrigeration and appropriate storage passes to you.

We recommend taking fresh meat directly home after collection and refrigerating or freezing it as appropriate.

Products Sold by Weight

Many of our products are freshly cut and sold by weight. Because individual cuts naturally vary in size, the final weight of your order may differ slightly from the quantity selected online.

Where applicable, your final price will be based on the actual weight of the product supplied at the advertised price per kilogram.

Our butchers will make every reasonable effort to prepare your order as close as practical to the quantity requested.

Changes to Your Pickup

If you cannot collect your order at the nominated time, please contact us as soon as possible.

As we are dealing with fresh and perishable products, we cannot guarantee that orders can be held indefinitely. We will make reasonable efforts to arrange an alternative collection time where possible.

Uncollected Orders

If an order is not collected, please contact us to arrange an alternative pickup time.

Fresh and perishable products may need to be disposed of if they can no longer be safely or reasonably held for collection. Refunds for uncollected orders are subject to the circumstances of the order and your rights under Australian Consumer Law.

No Shipping or Home Delivery

Quality Meats Robina does not currently ship products or provide home delivery.

If delivery options are introduced in the future, this policy will be updated with the relevant delivery areas, fees, timeframes and conditions.

Need Help With Your Order?

If you have questions about an order, collection time, product availability or need something custom-cut, please contact our team:

Quality Meats Robina
Phone: 07 5562 5905
Email: robinaqualitymeats@robinaqualitymeats.com

We’ll be happy to help make sure your order is ready for collection.